Contract Engineer - Technical Support & Operational Excellence

Join Sony as a Contract Engineer in the vibrant heart of Bali, Indonesia, and play a pivotal role in driving technical excellence and operational efficiency. This is a unique opportunity to leverage your engineering expertise in a dynamic environment, where you'll be part of a team dedicated to delivering top-notch technical support and operational excellence.

As a Contract Engineer at Sony in Denpasar, Bali, you'll be responsible for ensuring the smooth operation of our technical systems. You'll work closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance system performance. This role offers a chance to grow professionally while contributing to the success of one of the world's leading electronics companies.

In this role, you'll have the opportunity to work with cutting-edge technology and industry-leading tools such as ServiceNow, Jira, and Confluence. You'll be part of a team that values innovation, collaboration, and continuous improvement, making it an ideal place for engineers looking to make a significant impact.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to internal teams, ensuring the smooth operation of our systems.
• Troubleshoot and resolve technical issues promptly and effectively.
• Collaborate with cross-functional teams to implement solutions and enhance system performance.
• Document technical processes and maintain up-to-date technical documentation.
• Stay updated with the latest industry trends and technologies to ensure our systems are always cutting-edge.
• Conduct regular system audits to identify areas for improvement and implement necessary changes.
• Work closely with the engineering team to ensure the successful deployment of new systems and technologies.
• Participate in continuous improvement initiatives to drive operational excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Minimum of 3 years of experience in a technical support or engineering role.
• Proven experience with ServiceNow, Jira, and Confluence.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and manage multiple priorities.
• Certification in ITIL or a related field is a plus.
• Familiarity with Agile methodologies and project management tools.

🛠️ Keahlian

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