Customer Service & Sales Order Executive - Transmare-Chemie

Join Transmare-Chemie as a Customer Service & Sales Order Executive in the vibrant heart of Denpasar, Bali. This is a unique opportunity to play a pivotal role in ensuring seamless order management, from purchase orders to final delivery, while fostering strong customer relationships. As part of our dynamic team, you'll be at the forefront of our operations, leveraging your exceptional communication skills to drive sales and provide top-notch customer service.

At Transmare-Chemie, we pride ourselves on being a leading player in the chemical industry, offering a wide range of high-quality products. Our mission is to deliver exceptional value to our customers through innovative solutions and unparalleled service. In this role, you'll have the chance to contribute directly to our company's growth and success, while enjoying a collaborative and supportive work environment.

Daily, you'll be responsible for managing customer inquiries, processing orders, and ensuring timely delivery of products. You'll work closely with our sales and logistics teams to streamline operations and meet customer expectations. This role offers a fantastic opportunity to grow your career in a fast-paced, industry-leading company, with the potential for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and provide exceptional service to ensure customer satisfaction.
• Process and manage sales orders from initiation to completion, ensuring accuracy and timeliness.
• Coordinate with sales and logistics teams to facilitate seamless order fulfillment and delivery.
• Maintain and update customer records and order databases using ERP systems like SAP.
• Monitor order status and provide regular updates to customers and internal teams.
• Identify and address customer concerns, resolving issues promptly and professionally.
• Collaborate with cross-functional teams to improve processes and enhance customer experience.
• Stay updated with industry trends and best practices to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, sales, or order management.
• Proficient in using ERP systems, particularly SAP, for order processing and customer relationship management.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Excellent organizational and problem-solving skills to handle multiple tasks and resolve issues effectively.
• Familiarity with the chemical industry and related products is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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